Cashback Toh Banta Hai
It’s no more an ingenious
marketing campaign for an upcoming brand to accelerate adoption. Cashbacks have
become the new normal. From cabs to self-drive cars, groceries to gadgets
Indian Youth today expects deals every time they take a buck out of their
wallets.
Pampered by startups that
have splurged their Venture Capital for customer acquisition, Indian Youth’s
thirst for cashbacks and deals has even affected established brands. They do
not want to compromise on quality as well. This new all demanding customer segment
knows a bit too many price comparison sites for a marketers liking. The segment
has an attention span of a goldfish. They’ll download your app to get that
lucrative cashback deal, but don’t expect them to ever use it again unless you
delivered Customer Delight in that one tiny interaction.
This
new customer segment is taking competition to another level, wafer thin
margins, absolutely cutting edge service levels and flawless customer service
are just hygiene factors, companies will have to innovate fast to survive and
delight the Indian Youth every time to succeed.
Desi is the new Cool
Fast forward 2015. AIB (All
India Bakch*d) rules YouTube. It’s roast video had to be banned. Honey Singh’s
erstwhile ‘obscene’ raps are the life of party music. Anurag Kashyap’s GoW
dialogues are the source of more memes than all Hollywood flicks combined
together.
Desi lingo with all its ornamental
abuses are accepted not only by young India boys but the fairer sex approves of
them as well.
The trend has not only influenced
the way we talk, it has also found its way into T-Shirt designs, mobile covers
and every other field imaginable.
Brands like Happily
Unmarried, Ustraa, bewakoof.com have identified an opportunity and have
successfully appealed to this new Desi aspect of the Indian Youth.
Social
Media Activism
There was Social Activism
and there was Media Activism, the young India chose the best of both worlds and
created something new. The Social Media Activism.
In past few months the young
India has successfully made its opinion resound in the power corridors of the
country. Whether it’s the case of porn ban, or net neutrality or eve teasing.
Twitter has directed the debate on national issues. Facebook shares have
brought down the brought local issues to national attention. YouTube videos
have rattled like of Unilever.
This new trend has proved
that Indian Youth is no longer disinterested, it has the power to utilize media
and communication technologies for social and political movements.
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